Refund Policy

At Iconic AV Solutions, we strive to ensure customer satisfaction with every purchase of our high-end audio-visual products, including amplifiers, speakers, projectors, cables and accessories. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy to assist you.

Please review the following terms regarding refunds, returns, and exchanges. By purchasing from Iconic AV Solutions, you agree to these terms.

  1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The product must be returned within 7 days of the delivery date.
  • The product must be unused, in its original condition and in the original packaging with all included accessories, manuals and documentation.
  • Proof of purchase (order number, invoice, etc.) is required for any refund or exchange.
  • Certain items, such as custom orders, clearance items and gift cards are non-refundable unless they arrive damaged or defective.
  1. Non-Refundable Situations

Refunds will not be issued for the following:

  • Products that show signs of wear, damage, or use.
  • Products returned without original packaging or missing accessories.
  • Requests made after the 7 days return window.
  • Items marked as final sale or clearance.
  1. Return Process

If you wish to return a product, follow these steps:

  1. Contact Us: Email us at support@iconicavsolutions.in or call our customer service to initiate the return process. Include your order number, details of the product and reason for return.
  2. Return Authorization: Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back.
  3. Shipping: You are responsible for the cost of return shipping unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure we receive the item. Iconic AV Solutions is not responsible for items lost during return shipping.
  4. Inspection and Refund: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days and automatically applied to your original method of payment.
  1. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@iconicavsolutions.in with details and photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

  1. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at support@iconicavsolutions.in, Exchanges are subject to availability.

  1. Refund Processing Time

Refunds will be issued to your original method of payment within 15 business days of approving your return. Depending on your payment provider or financial institution, it may take additional time for the refund to reflect in your account.

  1. Contact Us

For questions or concerns regarding returns and refunds, please contact us at:

Email: support@iconicavsolutions.in

By making a purchase from Iconic AV Solutions, you agree to the terms outlined in this Refund Policy. We are committed to ensuring your satisfaction and are here to assist you with any questions or concerns regarding your purchase.